HelpKnowledge base
Knowledge base
Manuals and how-tos for the XM Textiles eShop, our fabrics and reflective tapes.
Orders
Returns & complaints
14-day return window for retail, custom terms for wholesale cuts.
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Product
Choosing the right reflective tape
Heat-transfer vs sew-on, FR vs standard, segmented vs solid.
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Product
How to request fabric samples
Free A5 swatches for verified customers, paid larger cuts on request.
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Product
Flame resistant certifications explained
EN ISO 11612, EN ISO 11611, EN 1149 — what they mean for your workwear.
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Logistics
Shipping, lead times & customs
EU & worldwide delivery, customs paperwork, transit times.
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Billing
Payment methods & terms
Cards, bank transfer, PayPal, and NET terms for verified wholesale buyers.
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Account
Wholesale vs Retail profile — what's the difference?
Pricing, MOQ, payment terms and verification process explained.
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Getting started
Getting started with XM Textiles eShop
How to browse the catalog, request samples and place your first order.
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